The overall challenge was to rethink the all-in-one management tool that Mauro Archer’s claim managers use to input, review and submit information and supporting documentation of the victims of the California fires. There are the two main challenges we had to solve for : Extensive amount of information displayed on the page, particularly under the settings tab. Claim managers were struggling to quickly find and input information as they were speaking to their clients. Claim Managers need quick access to a lot of different information at once.
